Efficiency measurement for management
|Type of Publication:||Articles in Non-Refereed Journals and Books|
|erschienen in:||Health system efficiency: How to make measurement matter for policy and management (pp. 203-224). Copenhagen: World Health Organization, on behalf of the European Observatory on Health Systems and Policies (Hrsg.: J. Cylus, I. Papanicolas & P. Smith)|
While few readers will doubt that clear, consistent policy direction is necessary for the delivery of productivity improvements, it is not sufficient. To lead to action on the ground, policy interventions have to influence the behaviour of the staff who see and treat patients, and deliver public health and social care programmes. In this chapter, we discuss the challenges facing management as it seeks to use the analytical tools discussed elsewhere in this volume to secure efficiency improvements.